5 ways to pay
MoMo, Airtel, Visa, Mastercard, cash
2 minutes
Before a MoMo prompt expires
UGX 500,000
Cash-on-delivery ceiling
1 working day
To reconcile a failed payment
Keeping your money safe
If a caller asks you to send money to a personal number, share a code, or reverse a transaction, it is not us. Hang up and call +256 752 734748.
We never
Ask for your MoMo PIN
Not by phone, not by SMS, not on the website. Your PIN stays with you.
We never
Ask you to pay a personal number
Payments go to our merchant code [code], shown as [merchant name] on your statement.
We will
Call before the rider sets off
From a number we publish on the Contact page. Anything else, verify before you pay.
We will
Send a receipt every time
By SMS to the number on the order, and printed inside the parcel.
MTN MoMo, Airtel Money, Visa, Mastercard, and cash on delivery inside Kampala.
All prices are in Ugandan shillings and include VAT.
Choose MoMo at checkout, enter the paying number, then approve the prompt on your phone.
The prompt expires after 2 minutes. If it times out, press Pay again. No money moves until you approve.
Our merchant code is [code] and payments appear as [merchant name] on your statement.
The same flow: choose Airtel Money, enter the number, approve the prompt.
Airtel charges its own withdrawal fees. The price at checkout is what reaches us.
Visa and Mastercard are processed by [payment provider]. We never see or store your card number.
Your bank may ask for a 3-D Secure code.
Available inside Kampala on orders up to UGX 500,000.
Pay the rider in cash and keep the printed receipt. Riders carry [limited] change, so exact amounts help.
A receipt goes to the phone number on the order, and a printed copy travels with the parcel.
If money leaves your account and no order appears, call +256 752 734748 with the transaction ID. We reconcile within 1 working day.
Values in [brackets] are the ones your team confirms before this page goes live.
Money left, no order?
Call with the transaction ID
We reconcile within 1 working day and either release the order or refund you in full.
8am to 6pm, Monday to Saturday.