Privacy policy

What we collect, why we hold it, and what you can ask us to do with it.

What this notice covers

This notice covers net-cart.com and orders taken by phone or WhatsApp.

The data controller is NETCART GLOBAL CONCEPTS LIMITED, Bunga, Ggaba Road, Kampala, Uganda. Contact privacy@net-cart.com.

Order details: name, phone number, delivery address, items ordered, amount paid.

Confirmation that an order has been paid for. We never receive or store card numbers or mobile money PINs.

Website use: pages viewed, device and browser, collected by Google Analytics and the Facebook Pixel.

To pack, deliver and support your order, and to handle returns and warranty claims.

To meet tax and accounting duties under Ugandan law.

To send offers only where you asked for them. You can stop those at any time.

The rider or courier delivering your order: your name, phone number and address.

Mobile money and card processors, once those payment methods are switched on.

Google and Meta, who may process data outside Uganda under their standard contractual clauses.

Order and tax records for 7 years, as the law requires.

Marketing contacts until you unsubscribe.

Website analytics for 26 months.

You can ask for a copy of your data, ask us to correct it, or ask us to delete anything we are not required to keep.

Write to privacy@net-cart.com. We answer within 1 month.

Uganda’s Data Protection and Privacy Act, 2019 applies. You may complain to the Personal Data Protection Office.

Cookies keep your cart, remember your saved items and measure traffic.

You can clear or block them in your browser. The cart will then stop remembering items.

Last updated 13 September 2026. Material changes are announced on this page.

Also useful

Call +256 752 734748, 8am to 6pm Monday to Saturday.