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Home › Payments and MoMo

Buying from us

Every way to pay, and what to do when one fails.

2 ways to pay

Pay at the shop and Cash on delivery

Free

To collect your order at the shop

UGX 500,000

Cash-on-delivery ceiling

1 working day

To reconcile a failed payment

At checkout today

2 ways to pay, more coming

Pay at the shop

Order online, pay when you collect at Bunga, Ggaba Road, Kampala, Uganda.

Available now

Cash on delivery

Pay the rider in cash when the parcel reaches you.

Available now

MTN MoMo

Approve a prompt on your phone at checkout.

Coming soon

Airtel Money

The same prompt-on-your-phone flow as MoMo.

Coming soon

Visa and Mastercard

Card payments through a secure processor; we never see your card number.

Coming soon

Keeping your money safe

Nobody from netCart will ever ask for your PIN

If a caller asks you to send money to a personal number, share a code, or reverse a transaction, it is not us. Hang up and call +256 752 734748.

We never

Ask for your MoMo PIN

Not by phone, not by SMS, not on the website. Your PIN stays with you.

We never

Ask you to pay a personal number

Payments go only to netCart’s official merchant account, never to a personal number.

We will

Call before the rider sets off

From a number we publish on the Contact page. Anything else, verify before you pay.

We will

Send a receipt every time

By SMS to the number on the order, and printed inside the parcel.

01

What we accept

At checkout today: Pay at the shop and Cash on delivery.

All prices are in Ugandan shillings and include VAT.

02

Cash on delivery

Available now Available inside Kampala on orders up to UGX 500,000.

Pay the rider in cash and keep the printed receipt. Riders carry limited change, so exact amounts help.

03

Receipts and failed payments

A receipt goes to the phone number on the order, and a printed copy travels with the parcel.

If money leaves your account and no order appears, call +256 752 734748 with the transaction ID. We reconcile within 1 working day.

Money left, no order?

Call with the transaction ID

We reconcile within 1 working day and either release the order or refund you in full.

8am to 6pm, Monday to Saturday.

Chat with the shop