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Home Delivery information

Buying from us

Where we deliver, what it costs, when it arrives.

Before 2pm

Same-day cut-off inside Kampala

UGX 5,000

Kampala metro delivery

Free

On orders over UGX 150,000

Mon to Sat

8am to 6pm, no Sundays

Where we reach

Delivery prices across Uganda

Four price zones, measured from the Kampala shop. Tap a town to see what it costs and how long it takes.

Prices are estimates for review. Your team confirms them before this page goes live.

Zone 1 · Kampala metro

UGX 5,000

Same day before 2pm

Kampala, Wakiso, Entebbe, Mukono. Free over UGX 150,000.

Zone 2 · Central corridor

UGX 15,000

1 to 2 working days

Jinja, Masaka, Mityana, Luweero.

Zone 3 · Regional towns

UGX 25,000

2 to 3 working days

Mbarara, Mbale, Gulu, Lira, Fort Portal, Hoima, Soroti, Tororo, Kasese, Kabale.

Zone 4 · Far reach

UGX 35,000

3 to 4 working days

Arua, Moroto, Kitgum, Kisoro, Moyo.

Towns not listed are quoted at checkout once we have your district. Country outline from Natural Earth public-domain data.

After you order

Four steps to your door

Step 1

You order

Pay with MoMo, Airtel Money, Visa, or choose cash on delivery.

Step 2

We pack and call

We confirm the address by phone, then seal and label the parcel.

Step 3

Rider or courier

Kampala goes by rider the same day. Upcountry travels with our courier.

Step 4

You check and pay

Open the parcel in front of the rider. Refuse anything with a broken seal.

01

Same-day inside Kampala

Orders placed before 2pm on a working day are delivered the same day. Anything later goes out the next morning.

Same-day delivery inside Kampala costs UGX 5,000, and is free on orders over UGX 150,000.

The rider calls the number on the order before setting off. If nobody answers, we try again within 2 hours.

02

Outside Kampala

Upcountry orders travel with [courier name] and arrive in 2 to 3 working days.

Prices run from UGX 15,000 in the central corridor to UGX 35,000 at the far reach — see the zone map above. Anywhere else is quoted at checkout once we have your district.

We do not deliver outside Uganda.

03

Delivery days and hours

We deliver Monday to Saturday, 8am to 6pm. No deliveries on Sundays or public holidays.

Ask for a particular window in the order notes and we will confirm it by phone.

04

What arrives with your order

Every parcel carries a printed receipt showing the order number, the items and the amount paid.

Perfume and cosmetics arrive sealed. If a seal is broken, refuse the parcel and call +256 752 734748.

05

If a delivery is late

Call +256 752 734748 with your order number and we will tell you where the parcel is.

Wrong or damaged item: report it within 48 hours of delivery and see Refunds and returns.

06

Collecting from the shop

Collect any order from Ggaba Road, Kampala, Uganda between 9am and 5pm, Monday to Saturday.

Bring the order number and the phone number used to order.

Values in [brackets] are the ones your team confirms before this page goes live.

Not sure about your zone?

Call and we will quote it

Tell us your district and we confirm the price and the day before you pay.

8am to 6pm, Monday to Saturday.