Help and FAQ

Add items to the cart, then Checkout. You need a name, a phone number, and an address or landmark.

You do not need an account to order.

Everything on the shop pages is counted in the Kampala shop, so what you see is what we hold.

Stock counts come from the shop floor and change when an order is packed.

‘Last one’ means exactly that. If it sells while you are checking out, we call you to swap or refund.

Same-day in Kampala for orders before 2pm. 2 to 3 working days upcountry.

Full detail, including costs, is on Delivery information →

At checkout today: Pay at the shop and Cash on delivery. MTN MoMo, Airtel Money and cards are marked on the Payments page as they switch on.

Full detail is on Payments and MoMo →

7 days for unopened items. Sealed cosmetics and perfume cannot come back once opened.

Full detail is on Refunds and returns →

Sign in with your phone number and a one-time code. An account keeps your saved items and order history together.

We never ask for your MoMo PIN. Nobody from netCart will call to request it.

Prices include VAT. A price with a line through it is the previous shelf price in our own shop.